Management Training Courses

Management Training Courses

Local instructor-led live Management training courses in Estonia.

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Management Subcategories

Business Motivation Model Training CoursesBusiness Motivation Model
Change Management Training CoursesChange Management
Corporate Governance Training CoursesCorporate Governance
Human Resources Training CoursesHuman Resources
Professional Development Training CoursesProfessional Development
Strategic Management Training CoursesStrategic Management
KAIZEN Training CoursesKAIZEN
Lean Training CoursesLean
National Health Service (NHS) Training CoursesNational Health Service (NHS)
Quality Management System (QMS) Training CoursesQuality Management System (QMS)

Management Course Outlines

CodeNameDurationOverview
strapraStrategic Planning in Practice14 hoursThis training course has been created for investors, business owners, directors, managers, executives and analysts who need to develop strategic planning skills. It is not designed for academic purposes, but to start realizing your dreams today.

This course focuses on strategic planning for businesses in which flexibility and constant learning is the most important thing. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice.
leanservicesLean Services: Lean Management For The Service Industry14 hoursLean Management is about customer focus, developing and maintaining systems and processes to provide value for customers. Lean Services is the application of lean concepts to service operations.

In this instructor-led training, participants learn how apply Lean principles and practices within their own organization and establish a culture of continuous improvement.

This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking.

Audience

- Business managers

Format of the course

- Part lecture, part discussion, exercises and hands-on practice
agilekanbanleanManaging Agile Projects with Lean and Kanban21 hoursThis course is created for people who need to combine Agile (notably SCRUM), with Lean and Kanban togather to manage their projects.

It combines the worlds of product design and software design.
ccarestrCustomer Care Strategy21 hoursA customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.

OBJECTIVES

- Developing competencies in the area of professional customer care
- Increasing the efficiency of communication with customers
- Attaining the knowledge of how to get to the underlying needs and expectations of customers
- Building strong and sustainable relationships with clients
- Expanding the positive image of the company in the market
- Identifying, reducing, and overcoming objections and barriers
- Learning about personalities and communication preferences when dealing with clients
- Establsihing the ability to create an open environment for communication
- Developing skills to communicate clearly and effectively
- Identifying barriers to effective communication
- Mastering body language and non-verbal communication

METHODS

- Role-playing
- Self-assessment tests
- Exercises in groups
- Individual work
- Practice sessions
- Lectures
- Discussions

LEARING OUTCOMES

At the completion of this course, participants will be able to:

- Adopt a focused customer care strategy
- Identify key customer issues
- Build the professional image of the company
- Adapt to specific customer behaviour styles
- Increase customer loyalty through exceptional customer service
- Develop communication abilities with clients
- Use techniques to build relationships
- Develop a personal action plan to improve customer service skills
- Show gestures of generosity and high quality customer care
- Use techniques to deal with difficult situations
- Recognise barriers to the delivery of outstanding customer service
csrCorporate Social Responsibility Fundamentals7 hoursGain understanding and insights into the value of investing in corporate social responsibility, philanthropy and sustainability. Training is conducted in an interactive form and includes a number of case studies.
stratplanNHSStrategic Planning National Health Service NHS14 hoursThis training course has been created for Practice Managers, Practice Owners, General Practitioners, NHS administrators, CCG staff who need to develop strategic planning skills. It is not designed for academic purposes, but offers practical advice how to set goals, realize your plans, communicate them to colleagues and minimize conflict within the organisation.

This course focuses on strategic planning for primary care in which flexibility and continuous learning are the most important factors. The main emphasis is strategy using current real-world examples from a number of unrelated industries in order to learn how the strategic models work, then we are going to apply them to primary care.

Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice. In these uncertain times in healthcare, you cannot afford not to take this course
MarketPrimaryNHSMarketing for primary care National Health Service NHS14 hoursThis training course has been created for Practice Managers, Practice Owners, General Practitioners, NHS administrators, CCG staff who need to develop practical marketing skills. It is not designed for academic purposes, but offers practical advice on understanding marketing strategy, realizing the importance of market segmentation, identifying patient groups not been catered to by primary care, creating effective, ethical strategies to boost your list size, ensuring that your communication materials are understood and reaching non native speakers of English.

This course focuses on marketing for primary care in which results and continuous learning are the most important factors. The main emphasis is strategy using current real-world examples from a number of unrelated industries in order to learn how marketing campaigns work, then we are going to apply them to primary care and then your practice. Each course member will have the opportunity to create a marketing plan, learn how to implement it in practice and learn how to measure success.

The first practical course on marketing for general practice
strageticthinkingStrategic Thinking21 hoursStrategic Thinking refers to the process of thinking through problems and situations through a big picture lens, considering the implications of various actions, then acting upon the most ideal strategy for overall business success.

Good strategic thinkers look at challenges and opportunities analytically and consider them within the context of a company's vision and goals. Whether used by a strategy manager considering how to allocate an investment or a business developer evaluating the potential of expanding into a new market, strategic thinking is a skill that can be learned, practiced, and refined. Strategic thinking gives managers the clarity and edge needed to make better decisions and continuously move their companies in right direction.

In this instructor-led, live training, we walk new managers through the most important concepts of strategic thinking, putting theory into practice through task-based activities based on real-life cases. Participants get a unique opportunity to learn new ways of thinking, implement key concepts to solve problems, reflect on how these principles apply to their own work, and listen to and share their own perspectives with their instructor and class peers.

Format of the course

- Participants will gain a big-picture understanding of what drives their business and how their role within the organization contributes to the business's goals, vision, and bottom line. The course is interactive and activity-based, with case-studies, team-based tasks and individual presentation and problem-solving making up an important part of the course.
LeanITLean IT: Applying the Principles of Lean to IT Operations14 hoursWhen an enterprise begins a lean transformation, be it in manufacturing, services, or technology, too often the IT department is left out of the picture. Lean IT is a response to this. Lean IT is an extension of Lean principles to information technology (IT), its principle tenet being "the elimination of waste" (work that adds no value to a product or service).

In this instructor-led training, participants learn how to unpack the problem of waste in an IT organization. Through the coverage of theory, case-study activities, and hands-on practice with the tools, methods, and metrics needed, participants learn the critical thinking, analytical and communication skills needed to address the problem of waste in IT operations. By way of this interactive process, participants learn how to apply Lean IT principles and practices within their own organization and establish a culture of continuous improvement in IT.

At the end of this course, participants will understand the impact and role of the IT department in an organization's Lean transformation. In practical terms, participants will learn how to:measure business performance

- quantify the return on "innovation"
- assess business processes and identify waste
- reduce operating costs
- improve quality and performance
- improve service levels, manage change, and take advantage of emerging technologies
- maintain quality and stability over time
- make "Lean thinking” an integral part of the enterprise and every IT professional's toolkit

Audience
Managers and specialists working in an IT Organization

Format of the course
Part lecture, part discussion, exercises and hands-on practice
leanmanagementLean Management: Lean Management in Manufacturing 14 hoursLean Management is an approach to running an organization. It promotes a long-term view of work and a culture of continuous improvement -- seeking to continuously and systematically achieve small, incremental changes in processes in order to improve efficiency and quality.

In this instructor-led, live training, participants learn how to apply Lean principles and practices within a manufacturing context and establish a culture of continuous improvement.

The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:

- Determining the root cause of inefficiencies.
- Measuring performance.
- Realizing the continuous improvement cycle.
- Organizing Kaizen events.
- Instilling a mindset of Lean thinking across the organization.

Format of the course

- Part lecture, part discussion, exercises and substantial hands-on practice
leandistributionLean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations14 hoursLean Distribution refers to the application of Lean Manufacturing concepts to distribution, logistics and supply chain operations. The focus is on adding value for customers, while identifying and eliminating waste—anything that doesn't add that value.

In this instructor-led training, participants learn the methodology, teams and tools needed to implement Lean within their own distribution centers and supply chain operations while establishing a culture of continuous improvement.

The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:

- Calculating the true cost of fulfillment
- Lowering total costs across the supply chain
- Overcoming resistance to change
- Cultivating leadership and instilling a mindset of Lean thinking across the organization

Audience
Managers and professionals responsible for implementing lean principles in distribution, logistics and supply chain operations

Format of the course
Part lecture, part discussion, exercises and hands-on practice
kaizen1KAIZEN7 hoursKAIZEN is derived from Japanese and means "continuous improvement". It can be used in the workplace as well as in the work process.
5sLean5S7 hoursThere are no specific requirements needed to attend this course.
leanS5Lean S57 hours Who should attend: Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way.

This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility

The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.

Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works

Upon completing the training you will:

- Understand how 5S works and improve efficiency by 10 to 30%
- Be able to indentify sources of waste and improve profitability
- Understand the reasons for the five step process and know how to implement it
- Have the tools and procedures in order to improve production processes
- Develop a concrete plan to introduce 5S to your workplace

If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
lean5sLean 5S for Non-Manufacturing Purposes7 hours Who should attend: Managers interested in improving productivity by implementing 5S and who want to make sure they are starting this vital concept the right way.

This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S

The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.

Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works

Upon completing the training you will:

- Understand how 5S works and improve efficiency by 10 to 30%
- Be able to indentify sources of waste and improve profitability
- Understand the reasons for the five step process and know how to implement it
- Have the tools and procedures in order to improve processes
- Develop a concrete plan to introduce 5S to your workplace

If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
ConResBeConflict Resolution, Assertiveness and Self Confidence14 hoursIn an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.

Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.

This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.

Objectives:

- To understand the fundamentals and nuances of conflicts in organizations
- To explore key concepts, factors, theories, types, and models in conflict resolution
- To discover the personality types, leadership styles supporting negotiation skills
- To learn the art of assertiveness and self-confidence
- To experiment, experience and practice conflict resolutions
tkanmThe Kanban Method (TKP) 7 hoursAre you struggling with implementing Agile in your organization? Is the change too prescriptive? Are your teams overburdened and less productive but still too resistant for a revolutionary change?

Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it.

The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs.

If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks.

This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever.

Learning Outcomes

Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.”

Who Should Attend

This course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:

- Senior Management Positions (CxO)
- Program and Project Managers
- Product Managers, Product Owners and Business Analysts
- Scrum Team Members
- Scrum Masters, Team Leads and Change Agents
- Product & Software Developers & Testers
- Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
- Other roles such as HR and Finance professionals

Certification

This 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility.

Upon successful completion of this training, you will receive Certificate of Completion from Lean Kanban University®. Additionally, you will earn a Team Kanban Practitioner® (TKP) credential certificate accompanied by the TKP Badge.

Project Management Institute (PMI): 7 PDUs (Professional Development Units).
qmsauditorQMS Auditor / Lead Auditor (ISO 9001)21 hoursQMS Auditor / Lead Auditor (ISO 9001) training course explains what a QMS (Quality Management System) needs to accomplish. It also explains the requirements of a successful QMS Audit. These requirements serve as the basis of Continuous Improvement efforts towards improved products and services for the Customer.

In this instructor-led, live training, participants will learn about the QMS Audit principles, procedures and documentations as they step through a series of case studies, group discussions, and hands-on exercises and activities.

By the end of this training, participants will be able to:

- Identify the Requirements for a successful QMS Audit.
- Create an Audit Checklist for a sample audit scenario.
- Report findings in accordance to ISO 9001 requirements.
- Write and grade non-conformity reports and evaluate proposals for corrective action.
- Prepare and present a convincing evaluation to top management in accordance to the organization's policy and objectives.

Format of the course

- Part lecture, part discussion, exercises and heavy hands-on practice
unicorpUniversity to Industry – preparing for the transition7 hoursThis course is aimed at people who are about to begin or have just begun a professional career in industry. Designed to build an understanding and appreciation of the corporate workplace, the expectations and behaviours that post graduates will face when starting their career.

Following the course, a mentor will be assigned for a period of 6 months whereby upto 6 meetings will take place (via phone, skype, etc) on a 1-2-1 basis. The purpose of these meetings will be defined between the mentor and the mentee ahead of each session and will be focused on the issues that are most important to the mentee at the time.
206Customer Services14 hoursIntroduction

Each and every one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.

The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business.

Objective

Each and every one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important.

This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully.

Training Benefits

- Identify and meet customer expectations
- Communicate effectively with customers
- Manage customer perceptions
- Deal with different types of customers
- Respond effectively to in-person and telephone customer contacts
- Write effective emails and letters
- Manage stress
- Course Discussions and Exercise
- Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments
advyldshpAdvisory & Leadership Skills14 hoursThis course is part of the Data Scientist skill set (Domain: Advisory & Leadership).
grmcfunGovernance, Risk Management & Compliance (GRC) Fundamentals21 hoursCourse goal:

To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities.

Overview:

- GRC Basic terms and definitions
- Principles of GRC
- Core components, practices and activities
- Relationship of GRC to other disciplines
mrkfctMarket Forecasting14 hoursAudience

This course has been created for analysts, forecasters wanting to introduce or improve forecasting which can be related to sale forecasting, economic forecasting, technology forecasting, supply chain management and demand or supply forecasting.

Description

This course guides delegates through series of methodologies, frameworks and algorithms which are useful when choosing how to predict the future based on historical data.

It uses standard tools like Microsoft Excel or some Open Source programs (notably R project).

The principles covered in this course can be implemented by any software (e.g. SAS, SPSS, Statistica, MINITAB ...)
changemanChange Management21 hoursAudience:

This course is designed for all staff requiring a wider view of the Change Process to get the best results for their part of the business

Format of the course

A combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

At the end of this course, attendees will be able to:

- Explain the basic Change Strategies that underpin the planning for change in an organisation
- Understand the use and application of the 9 Change Principles
- Construct a Change Plan suitable to their part of the business
amlctfAnti-Money Laundering (AML) and Combating Terrorist Financing (CTF)14 hoursAudience

All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues;

Format of the course

A combination of:

- Facilitated Discussions
- Slide Presentations
- Case Studies
- Examples

Course Objectives

By the end of this course, delegates will be able to:

- Explain how AML and CTF might be prevented
- Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them
- Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing
- Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity
- Understand some of the other “hot spots” in Financial Crime
compmlroThe Compliance and MLRO Refresher Programme7 hoursThe Compliance and MLRO Refresher Programme examines the key risk management issues and topics that are of vital importance in today’s highly-regulated environment. As well as being targeted at Compliance Officers, MLROs, MLCOs and other risk management professionals it is also aimed at members of senior management and board members keen to know more about what to expect from the risk control functions within their organisations. The Programme is lectured by subject-matter-expert from the UK.

The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements.
corpgovCorporate Governance7 hoursAudience

All staff needing a working knowledge of Corporate Governance for their organisation

Format of the course

A highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Examples
- Exercises
- Case Studies
coachCoaching Skills7 hoursAudience

Staff who need to be fully prepared to deliver high quality Coaching sessions

- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input

Format of the course

A combination of:

- Facilitated Discussions
- Delegate Coaching sessions – with full feedback

By the end of the course, delegates will be able to:

- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions
commtmCommunicating and Influencing For Team Members14 hoursAudience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
handccHandling Conflict with Confidence14 hoursAudience

Staff who need to be fully aware of the issues surrounding Conflict and how to deal with it with:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Understand conflict and its effect on ourselves and others
- Define assertive and non-assertive behaviours
- Appreciate the need for self-management before managing others
- Develop capability in engaging conflict assertively
- Build confidence through demonstrations and practical simulations

Upcoming Management Courses

CourseCourse DateCourse Price [Remote / Classroom]
Advisory & Leadership Skills - Tallinn, Medieval Old TownMon, 2019-04-01 09:303000EUR / 3600EUR
Advisory & Leadership Skills - Tallinn, Medieval Old TownWed, 2019-06-05 09:303000EUR / 3600EUR
Advisory & Leadership Skills - Tallinn, Medieval Old TownThu, 2019-07-25 09:303000EUR / 3600EUR
Advisory & Leadership Skills - Tallinn, Medieval Old TownMon, 2019-09-16 09:303000EUR / 3600EUR
Anti-Money Laundering (AML) and Combating Terrorist Financing (CTF) - Tallinn, Medieval Old TownWed, 2019-10-09 09:303500EUR / 4100EUR

Other regions

Tallinn

Other countries

These courses are also available in other countries ››

Consulting

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Weekend Management courses, Evening Management training, Management boot camp, Management instructor-led, Weekend Management training, Evening Management courses, Management coaching, Management instructor, Management trainer, Management training courses, Management classes, Management on-site, Management private courses, Management one on one training

Course Discounts

CourseVenueCourse DateCourse Price [Remote / Classroom]
Blockchain Use Cases for Entrepeneurs and ManagersTallinn, Medieval Old TownMon, 2019-04-22 09:301575EUR / 1975EUR
Artificial Intelligence in AutomotiveTallinn, Medieval Old TownTue, 2019-05-21 09:303150EUR / 3750EUR
Nato Architecture Framework (NAF)Tallinn, Medieval Old TownMon, 2019-06-17 09:307875EUR / 9075EUR
Tableau AdvancedTallinn, Medieval Old TownWed, 2019-10-09 09:303150EUR / 3750EUR
IoT security Tallinn, Medieval Old TownWed, 2019-10-09 09:305400EUR / 6200EUR

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